Employment

If you are interested in a position please send your resume to:

Office of Human Resources
National Baseball Hall of Fame
P.O. Box 590
Cooperstown, NY 13326

Or you can send your resume via email.


Membership Associate

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Job Summary

The Membership Sales Associate is a member of the development team that provides customer service, sells memberships, event tickets, admission tickets, assists with group reservations, back office support, and fulfillment support for all areas of the operation.

Primary Job Functions

Will assist in all aspects of customer service including handling phone inquiries, email and written requests for both existing members and potential members, staffing the ticket booth, staffing the membership and information desk, fulfilling event, group and pre-paid ticketing sales orders, data entry of memberships gifts, donations and constituent information, providing support and staffing for special members events, facility rentals, promotional activities and group visits.

Visitor Services Associate

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Job Summary

Seeking an outgoing, professional person with excellent communication skills with the ability to multi-task in a fun, fast-paced environment. Ability to assist and comply with the duties assigned by the managers, under the immediate supervision of the Visitor Services Supervisor you will assist in the smooth operation of the museum staff.

Primary Job Functions

Will assist in the day to day operations of the Museum including opening/closing functions, welcoming museum visitors with a high level of customer services. The Visitor Services Team is responsible for ensuring a positive experience for the visitor at all times. Assist with the execution of museum programming and special events.

Retail Sales Associate

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Primary Job Functions

Store Responsibilities

Ensuring museum shop service is outstanding. Maintain visual presentation on museum shop floor; welcome customers by greeting them; offer assistance; direct customers to racks and counters; suggest items.
Process payments by totaling purchases; processing checks (web sales only), cash, gift certificates and/or credit cards.

Call Center Responsibilities

Candidates for this position should have exceptionally strong written and verbal communication skills. They should be able to listen closely to their customers and record conversations in accurate detail. They should also be able to solve problems efficiently while maintaining a high standard of customer service. Previous customer-facing experience is very desirable for this role. Candidates will be trained to have the desired hard skills for this position, e.g. handling multi-line phones. As a rule, it’s good if they are comfortable with computers, have some basic knowledge of databases, and can type at least 30-45 words per minute. Exceptional call center representatives are good at working in teams. They respect and motivate their coworkers and can work together with them to achieve a common goal. They can work together to manage stress and turn to each other for day-to-day problem-solving.

Warehouse Associate

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Primary Job Functions

• Counting, tagging, warehousing and delivery of merchandise between stockroom, museum store and bookstore.
• Duties to include transporting of merchandise to museum store floor as needed.
• Pull and pack webstore orders.
• Receiving and preparation of merchandise for sale.
• Warehousing of merchandise stored in the stockroom.
• Retrieval of merchandise on demand from stockroom.
• Maintaining appearance of stockroom and all related work areas.
• Comply with all National Baseball Hall of Fame policy including standards of conduct.
• Be available to work flexible schedule, which may include evenings, weekends and holidays.
• All other duties as assigned.

Part-time and Seasonal Positions

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The National Baseball Hall of Fame and Museum is seeking energetic, sales minded individuals to work part-time or seasonal in our Museum and/or Book Store. The successful members of our team will possess enthusiasm for what they do, excellent customer service skills and a keen interest to promote our exciting product line, all while working in a fun atmosphere with flexible scheduling. Part-time positions would be year round with a maximum of 28 hours per week.


The National Baseball Hall of Fame and Museum is seeking individuals who are outgoing, self-motivated, and customer oriented for part-time positions with our Membership team. Responsibilities will include on-site sales of new memberships and all aspects of customer service for our existing members. Part-time positions would be year round with a maximum of 28 hours per week.

Staff Accountant

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Job Summary

Responsible for reconciliations of asset and statement of activity related accounts including but not limited to cash, fixed assets, prepaid expenses, debt, revenue and expense accounts. Develop, review and implement proper procedures to support a proper internal control environment and safeguarding of assets. Prepare workpapers for, and interact with, external auditors from CPA firms and/or regulatory agencies.

Visitor Services Supervisor

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Job Summary

Ability to assist and comply with the duties assigned by the managers, under the direction of the Manager of Public Programs and Visitor Services. Will assist in the implementation of procedures required of the Attendant staff. As part of the duties required by Attendants, you will utilize communications skills to liaise with museum programs as directed by the education department.

Accounts Payable Associate

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Job Summary

Provides financial, administrative and clerical support by ensuring payments are completed and expenses are controlled by processing, verifying and reconciling invoices according to established policies and procedures in an efficient, timely and accurate manner.

Senior Retail & Sales Associate

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Job Summary

Position will assist the Group Sales/Facility Rental and Museum Store functions of the Hall of Fame with a focus on sales support and customer service.